Contact Us

Contact BIC Pens for practical assistance before or after a purchase.

Customer Care

BIC Pens can assist with writing instruments, orders, U.S. shipping, returns and exchanges, payments, and privacy requests.

When asking about an order, include its order number. Wait for return approval and prepaid or otherwise free shipping instructions before sending merchandise.

Service Hours

Customer care operates Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). We address messages sent after closing during the following service period.

Reach us at support@bicpenskk.shop or +1 512 883 2746; written correspondence may be sent to 1824 Cedar Springs Rd, Dallas, TX 75201, United States.

Merchant and Support Details

Brand: BIC Pens
Email: support@bicpenskk.shop
Phone: +1 512 883 2746
Business: BIC Pens KK
Contact: Marcus Webb
Physical address: 1824 Cedar Springs Rd, Dallas, TX 75201, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).